FAQs

1. What sizes do you offer?

  • We offer a wide range of sizes to accommodate diverse body types. Our size chart is available on each product page for reference. If you need further assistance with sizing, feel free to contact our customer service team for personalized recommendations.

2. How do I care for my garments?

  • We recommend following the care instructions provided on the garment's label to ensure longevity and quality. In general, most of our items are machine washable in cold water and can be tumble dried on low heat. Avoid using bleach or harsh detergents, and consider washing delicate items separately.

3. Do you offer international shipping?

  • Yes, we offer international shipping to select countries. Shipping rates and delivery times vary depending on the destination. Please refer to our Shipping Policy for more information.

4. Can I return or exchange an item?

  • NO WE DONT ACCEPT RETURNS however you can get AN EXCHANGE  sent out just explain what happened to it. Items must be ripped,or design must be messed up in order to do a exchange Please review our Return Policy for detailed instructions on how to initiate a return or exchange.

5. How long will it take to receive my order?

  • Orders are typically processed within 1-3 business days (Pre-made), after which the delivery time depends on your selected shipping method and destination.
  • For Pre-Order Items: Please anticipate a production and fulfillment timeframe of 3-6 weeks.
  • For Pre-made: Typically 1-10 days for fulfillment. Prior to purchasing.
  • Check the status of your order using the provided tracking information in your shipping confirmation email.

6. Do you guys accept refunds?

  • NO WE DONT ACCEPT REFUNDS. ALL SALES ARE FINAL

7. How can I contact customer support?

  • Our customer support team is available to assist you with any questions or concerns you may have. You can reach us via email at vimcultur@gmail.com or through our contact form on the website. We strive to respond to all inquiries promptly

8. How can I stay updated on new arrivals and promotions?

  • You can stay informed about our latest arrivals, promotions, and exclusive offers by subscribing to our newsletter. Simply enter your email address in the subscription box at the bottom of our website's homepage.